Order And Shipment Confirmations
Once you place an order online, you will receive an order confirmation via email. You will receive a second confirmation once your order has shipped containing the shipment tracking number.
Don't see your order confirmation email? Be sure that you entered your email address correctly and check your spam folder. You can also log in to your Papua Coffee account and visit the Order History tab to view your order status at any time.
Tracking Your Order
Your shipment confirmation email will contain your tracking number. Click here to track USPS deliveries, here to track UPS , and here to track FedEx deliveries, You can also log in to your Papua account and visit the Order History tab to view your order status and track your order at any time.
DrinkPapua.com orders will typically ship in one to two (1-2) business days. If your order includes any wellness products, the entire order will ship together.
Note: Holidays may cause an additional one (1) to two (2) business day delay in shipping.
If an item in your order is out of stock, we will notify you via email of the delay as soon as possible. Please note that you will not be charged until your order has been shipped.
We automatically choose the most efficient carrier based on weight and location. If you are unable to receive either FedEx, UPS or USPS, please call Customer Service at 1 (888) 220-5820 for assistance.
STANDARD GROUND SHIPPING
Standard Ground shipping is available to all 50 states and APO/FPO addresses. Shipments to the Continental US (not including P.O. Boxes) are sent via USPS, FedEx or UPS depending on weight and location and typically arrive in two (2) to five (5) business days after shipping. Shipments to AK, HI, APO/FPO addresses and P.O. Boxes are sent via USPS.
3 DAY SELECT: 3 Day Select shipping is available in the Continental US (not including P.O. Boxes or APO/FPO addresses). Orders placed with 3 Day Select shipping are guaranteed to arrive in three (3) business days.
UPS 2ND DAY AIR: UPS 2nd Day Air shipping is available to all 50 states. UPS 2nd Day Air is not available for P.O. Boxes or APO/FPO addresses. Orders placed with UPS 2nd Day Air shipping are guaranteed to arrive in two (2) business days after shipping.
UPS NEXT DAY AIR: UPS Next Day Air shipping is available to all 50 states. UPS Next Day Air is not available for P.O. Boxes or APO/FPO addresses. Orders placed with UPS Next Day Air shipping are guaranteed to arrive in one (1) business day after shipping.
Standard and expedited international shipping is available. Standard International is USPS Priority Mail International and will typically arrive at the destination customs in six (6) to ten (10) business days. Expedited International is USPS Express Mail International and will typically arrive at the destination customs in three (3) to five (5) business days. Rates can be viewed in the cart for Canada and other International shipments.
NOTE: Free ground shipping (domestic US) is available sitewide on orders of $99.00+.
To ensure your complete satisfaction, you may return any order within 30 days for a full refund (minus shipping and handling). If you wish to do so, please call Customer Service at 1 (888) 220-5820.
Some orders require that we receive the product before issuing a refund. In this case, we will arrange a pickup or issue you a return label to drop off the order for return. Please do not return an order without contacting customer service first.